Academics Technology Team Lead

Northeastern University IT Support - Boston, US       Sept 2020 - April 2022

• Technical Project Lead for the Teaching with Tablets Pilot Program to allow professors in the university to provide much more flexible learning.

• Collect user experience to draft user stories and implement the desired changes to double the acceptance of the program by the users.

• Recruitment, training, and scheduling of the technicians to troubleshoot the various incidents across the university.

• Draft, design, and publish knowledge base articles for the university, improving student reviews by 20%.

• Created a lean schedule for the technicians to provide full coverage while providing 40% cost savings.

 

Design Project Coordinator Intern

Logitech Inc. - California, USA                                        April 2021 – August 2021

• Delivered a successful product design roadmap by leading an Interns team to address the needs of disabled gamers. This included User Research, Product Research, Concepting, and Prototyping.

• Assessed the impact of sustainable packaging on carbon footprint, user perception, and product packaging, potential to reduce the carbon footprint of the products by 70%.

• Conceived and introduced a project sorting sheet that eliminates the waiting period of Google drive folders for each directory, reduced the time it takes to get to any project folder location on Google drive by more than 50%.

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Business Development Manager,

Devashish Infrastructure Pvt. Ltd. - India

​Jan  2018 - Dec 2019

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• Managed the team responsible for Green Energy Products.

• Developed and integrated a new innovative product line within the current build design.

• Set –Up a Project-Based Joint Venture, effectively doubling capacity and reach.

• Coordinated with departments to ensure the efficient operation of our production unit.

• Maintained the CRM Database for current and potential clientele.

• Organized events, exhibitions, and seminars.

 

Administration Executive,

Maersk Training DWC LLC - Dubai, UAE

​August 2016 - November 2017

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• Maintained and provided a detailed analysis of changes based on past and current customer feedback.

• Design and development of the annual course plan for the upcoming year to be published.

• Spearheaded the customer outreach project.

• Produced a SWOT analysis Report on Maersk Training Competitors within the region.

• Demonstration and Maintenance of the simulators at the center and other IT Assets.

• Prepared proposal and schedule according to the customer requirements.

• Organize the classroom and simulators for the upcoming courses.

• Handled the CRM contact list updating it with potential customer leads.

 

 

Quality Assurance Intern

Lucy Switchgear​ DWC LLC - Dubai, UAE

Feb 2012 - July 2016

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• Performed Time and motion study in the Production department

• Created an operator rating chart based on the study.

• Automated the KPI accumulating process.

• Part of the Internal Process Auditing Team.

• Tested parts for their failure points and determine their design limits.

• Created a supplier rating chart based on faults per million calculations for incoming goods.